1 reviews | Active since May 2017
Vodacom Customers Watch out for missing airtime
So for the last month and a half I have been spending hundreds of Rand's on airtime on top of my contract monthly Airtime given to me which before all I needed was my monthly contract airtime to get me through the months on data?
After this month only buying data for half my airtime, that afternoon I decided to check my airtime I had a missing R20 already?? So decided to call customer care to get to why I have missing airtime and the Vodacom Employee told me I had subscribed to VODACOM Subscriptions that each took R1 every single day????? I didn't sign up all Dial anything to subscribe to this??? Iam very unhappy with Vodacom and I will warn any person in my life or that I meet all about my experiences.
YOU are the most expensive service provider out of all just on your rates and you ***** from your customers even after that?! How does that work?!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day
We regret taking note of your experience.
A request to have all subscriptions cancelled has been loaded for the number in question. Please allow 2 working days for processing.
Besides clicking on adverts when on the internet, another way of activating these services is when creating a hotspot with your handset. Please switch off your data whenever someone else is using your device in order to prevent such from happening.
Kind regards
Moddy
Good day
We regret taking note of your experience.
A request to have all subscriptions cancelled has been loaded for the number in question. Please allow 2 working days for processing.
Besides clicking on adverts when on the internet, another way of activating these services is when creating a hotspot with your handset. Please switch off your data whenever someone else is using your device in order to prevent such from happening.
Kind regards
Moddy