Vodacom Customers service SUCKS!!!

I send a mail as per there request to migrate to a higher contract to my surprise on the 1st of June yet again a let down from vodacom no migrasen done. So i call them again on the first to try sort it out no worries mam we will call you back so Sipewe call me back a couple of hours later just to tell me he has put in a request but i must send the forms again which i then do yet again. He promises he will call me back today to let me know as i said i want it sorted. He says i should get an automated responce on my mail with a ref number which by the way i am still waiting on!!! That is the excuse why it did not take place as requested my fault as customer even though the email is in my sent box? So this morning i get a sms from vodacom still no mail no surprise there the activation will take place the 30 June. NOW please tell me why should i as a customer suffer the whole time with vodacoms lake of customer service. And when you phone the managers are busy cant speak to you right now. I cant wait till my contract is done as VODACOM can afford to loose my business. <br> And if this is not sorted before 3 today i will post the email i send and all the information on every media place.