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Nolene R
1 reviews | Active since Apr 2013
09 Jan 2019, 13:27
Vodacom customers service is the worst
I saw a contract deal on the Vodacom website which I wanted to upgrade to. I phoned yesterday to do the upgrade and was told sorry thay deal has expired. So I questioned the operator, how can they advertised a deal but it has expired. Sorry they haven't updated the deals yet. I looked again on the website today and the same deal is still advertised. This is very bad from a big company like vodacom. The same thing happened last year. I'm going to take this up with the consumers act. Vodacom gets away with everything. It is the customers right to get a contract that is advertised. Vodacom is most probably the worst cellphone network.
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Replies (2)Vodacom's replyOfficial
09 Jan 2019, 13:47 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Jan 2019, 13:47
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
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Nolene R's updateReviewer Update
10 Jan 2019, 10:19Typical Vodacom no phone call from them, but they want me to contact them!!!
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Nolene R's update10 Jan 2019, 10:19
Reviewer Update
Typical Vodacom no phone call from them, but they want me to contact them!!!
