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Dumisane M

1 reviews | Active since Aug 2018

31 Aug 2018, 09:22

Vodacom customers NOT safe at all

I am very dissapointed with Vodacom, i believe my information was shared with **********. A cellphone upgrade was done under my name by someone wo claimed to be a vodacom employee.

Fortunately i managed to immediately contact vodacom online to stop the delivery of a cellphone, but still i am worried what if something like this happens again in future or to somebody else. Funny enough the cellphone delivery adress was in Durban while im not based in that province/city.

I plea with vodacom to investigate this *****/matter as i believe that the ********** are working with people from vodacom reason being, they have all the information and they are able to activate upgrade and authorise them for delivery.

I want to know who from vodacom activated the upgrade without my permission and what is vodacom doing about that ***** vodacom employee.

0
Replies (2)
Vodacom
Vodacom's reply31 Aug 2018, 10:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply31 Aug 2018, 13:44
Official

Dear Dumisane,

The matter has been addressed.

Regards,

Cassandra