Vodacom customers left behind in fibre speed upgrades!

Item: Vodacom
Rating: 1
Author: Chris F

Several fibre ISP's has upgraded their clients fibre lines at the 1 March 2021. This includes Telkom, Mweb, Afrihost & Axxess that is upgrading their clients 10Mbs lines to 25Mbs & 20Mbps lines to 40Mbs. and Vox, Cool Ideas and other ISP's has announced that they will follow soon.

This is since Telkom dropped their IPC pricing. News letters was given out to keep their clients informed. What is Vodacom's plan and why is their no news from you??? Is it time to jump shipped. If you are sleeping you will have a mass exodus soon.

Afrihost have already updated their website with the new pricing here: https://www.afrihost.com/fibre/provider/openserve R597 for a 25Mbs/25Mbs line is a sweet deal

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Replies (2)

Vodacom's replyOfficial

01 Mar 2021, 10:07

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply01 Mar 2021, 10:07

Official

Chris F's updateReviewer Update

03 Mar 2021, 11:09

.... and after 2 days.... no reply from Vodacom. This is the typical Vodacom response

https://mybroadband.co.za/news/fibre/387948-fibre-price-war-in-south-africa-after-wholesale-changes.html

Chris F's update03 Mar 2021, 11:09

Reviewer Update

.... and after 2 days.... no reply from Vodacom. This is the typical Vodacom response

https://mybroadband.co.za/news/fibre/387948-fibre-price-war-in-south-africa-after-wholesale-changes.html