VL
Vanessa L
1 reviews | Active since Oct 2015
05 May 2025, 13:10
Vodacom Customers keep your business alive. Not machines. So treat us like humans please.
Vodacom activates services without permission! Out-out-bundle data for third time need to cancel but fail to get hold of a call center agent to just help me! have to speak to a machine. Very Very frustrating that Vodacom finds it fit to ***** from us by their lack of being customer service orientated. Please allow me to speak to a human being.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
05 May 2025, 14:08Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 May 2025, 14:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
VL
Vanessa L's updateReviewer Update
05 May 2025, 15:31Mr. Dean from Vodacom Customer Services, I highly appreciate your very speedy fix of this problem and going over and above to help me by explaining the situation in a very easy understandable way and giving solutions.
I hope that all customers get to experience your solution driven services and keep continuing supporting Vodacom.
Thank you so very much for your efforts. Trust we finally have an end to this problem.
Take care,
I hope that all customers get to experience your solution driven services and keep continuing supporting Vodacom.
Thank you so very much for your efforts. Trust we finally have an end to this problem.
Take care,
VL
Vanessa L's update05 May 2025, 15:31
Reviewer Update
Mr. Dean from Vodacom Customer Services, I highly appreciate your very speedy fix of this problem and going over and above to help me by explaining the situation in a very easy understandable way and giving solutions.
I hope that all customers get to experience your solution driven services and keep continuing supporting Vodacom.
Thank you so very much for your efforts. Trust we finally have an end to this problem.
Take care,
I hope that all customers get to experience your solution driven services and keep continuing supporting Vodacom.
Thank you so very much for your efforts. Trust we finally have an end to this problem.
Take care,