Vodacom customers don't count

On 8th Feb I app**** for upgrade on my phone. Someone phoned wanting to know what phone I wanted despite it being on my application, he promised to phone back next morning but did not. I phoned got a lady who took all the details and said someone would phone me. I received an order number via SMS. I today phoned to find out what was happening only to be told the order had been cancelled the day before I got the order number. Wish there was another service provider in our town. This by the way after being a vodacom customer for over 20 years. My first phone from them was a Panasonic brick.