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DEMETRIUS A

1 reviews | Active since Oct 2018

09 Oct 2018, 16:47

Vodacom customers care service is ****ing ******* there is no customers care service

I was shop for a mobile router and a data package so I looked at Vodacom cause I have been a loyal customer with them for years now. I could only get this deal if I apply online for so I app**** for it. so the very next day the customer care lady contacted me trying to sell me something I never app**** for, after telling her what I have app**** for she went back to check and it changed on the Web site to something els it was a package 20gig data +20 gig night surf + router for R279 the next day it was R349, lucky I made a screenshot of the ad I app**** for emailed her still waiting to hear from them. A few days later Vodacom called again trying to sell me something I spoke to the manager but could not help me at all. Vodacoms customers care is up to **** will never deal with them again.

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Replies (1)
Vodacom
Vodacom's reply09 Oct 2018, 16:52
Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team