Vodacom customers beware

Vodacom customers beware

Hi all please be aware of vodacom or Elite mobile calling to offer you vodacom products. They are ************ and will literally rob you with their false advertising and offerings. They called me to offer to upgrade my package, i was currently paying R948 for 1200 minutes and 5 gig data. they offered me unlimited voice calls and 30 gig data for R1288. I asked the sales agent to repeat the amount 3 times as i have had this happen to me in the past where they do not provide you what they say they will. After the 3rd time i agreed to upgrade my package. Low and behold at month end they deducted R1899 from my account. When i called them (30 minute call to get someone to help me) they admitted the sales agent made a "mistake" and they cannot offer me what the sales agent agreed to. BUT now they can offer me a package for 800 minutes for R1180 which is less minutes that i had for more money as all of a sudden the contract that i had no longer exists! Even though they made the "mistake" they want me to take the offer and cannot give me what they promised. i have been on the phone with them almost 10 times now and atleast 15 minutes per call but they just keep saying sorry your package no longer exist and i just have to accept this new deal which is more expense and offers less. Their service is absolutely pathetic and as you can see they are ******** people. they have deducted my account incorrectly, R700 more than their offering and still they do nothing. i have been a client of vodacom for 25 years and this is the treatment i get. i can honestly say i wont enter into new contracts with them going forward