Vodacom customer(don't)care

I contacted vodacom customer care in connection to a connectivity issue on my fibre line. I currently have a 50mbps line but am receiving 3.45mbps. Which has been a persisting problem. I spoke to an agent who supposedly was looking into the issue who then transfered me to business fibre (i have home fibre) and then hung up the call. I called customer care again and spoke to the worst fibre agent ever called Yusuf, who had no patience in being able to look at the matter constructively and then explicitly told me that he is hanging up the call... He did exactly that. The worst services ever! Vodacom's fibre department is not even worth calling when you have an issue, because they simply cannot assist with anything. We are unable to work because of the low internet speeds, and their response is simply take a screenshot of the speed and send it to them, then someone will get back to you in 24 to 48 hours... My work is jeopardized, and their answer is take a ticket! Really Vodacom... please check your employees!