Vodacom customer who’s very upset

Vodacom is giving me a very bad experience and the sad part is that it’s a contract phone otherwise was gonna change to other networks.

Firstly, they incrised my installment without any notification and secondly they no longer debiting on the 25th . And now my line was suspended simply because it’s in areas and how I don’t know because I realized that the debit order for last month didn’t go through and I made sure that i go and to Vodacom store to make a payment and they told me it’s 600 and something of which I paid it off and I thought they charging me for pernalty fee already . On the 21st of this month my line was suspended and I didn’t even know that until I try to reacharge and it kept on saying “unknown error “ I called Vodacom customer care and that’s when they explained to me that my line is suspended. I went to Vodacom to make a payment on Saturday and they told me to wait until Monday because even if I pay they will still debit it on my account. I waited ntil the debit order went off which is yesterday and today when I call them to unblock my le they all telling me stories that they waiting for their bank to send them a notification that the debit order was successful and it’s gonna take 3 working days. I called them 3 times already until they say to me I should send them my bank statement t speed up the process and they said they will send me the email address that I should send my bank statement to but I haven’t received anything still.

The sad part is, the debit order went off yesterday but still my line is still suspended I can’t make calls, send sms or sign on to WhatsApp.