Vodacom Customer We Don,t Care

<p>Where do I start,</p> <p> </p> <p>Vodacom have softlocked my phone for an execive bill. The softlock was meant to take place at R 5000.00. My account sitting at R 7000.00.</p> <p>Prior to this I was sold a new data package which I accepted and cancelled my previous data contract. Vodacom have no record of this and I never recieved my rooter or 'new data deal' even after a number of follow ups.</p> <p>After 5 - 6 calls Total minutes holding on the telephone with Vodacom Customer Care 126 minutes.</p> <p>Requested my phone (Which is for business use) be unlocked on 08 October. Vodacom first suggested I pay the full outstanding amount (Which is only due 01 December 2016), before they unlock me. After complaining they suggested that they could get permission to unlock my phone. This was confirmed and I was told that my phone would be unblocked within 48 Hours. That was a week ago.........</p> <p>I am at my wits end on this and do not have the energy to speak to another consultant again explaining myself and then being transfered to another department only to be cut off.......</p> <p> </p> <p>Once my contract with Vodacom expires so too will my relationship with them.</p>