CM
Cleo M

1 reviews | Active since Sept 2016

06 Sept 2016, 15:21

Vodacom customer walk in centre

<p>Hi, I will like to take a moment to congratulate the following consultant at Vodaworld customer work in centre by the name Carol Makola.<br />After having to return my cell phone for repairs twice, for the same fault that was never resolved even if the unit was exchanged.</p> <p>I’m an owner of a Huawei P8 lite hand set, the issue was that, my WIFI could/still cannot connect. After having updated the unit itself using my Mobile data that has cost me a fortune. The hand set was brought in July to be assessment, only to advise they cannot find the issue with the phone.</p> <p>The unit was replaced with not so new one, but used, that looked like was brought also for the same issue at repairs as well. Findings when i returned back home was i could not still log into WIFI and i need to do my daily job. This time around the phone could show available networks for WIFI but still cannot connect.</p> <p>As frustrated as i was, by consulting with Carol Makola, she managed to ease me out by understanding my issue and giving the assurance that her team will try their best to resolve issue.</p>

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Replies (1)
Vodacom
Vodacom's reply06 Sept 2016, 15:29
Official

Dear Customer,

Thank you for taking the time to post this compliment on the website.

We truly appreciate your support and feedback.

This posting has been sent to the relevant parties in question for appropriate recognition.

Regards,

Vodacom Consumer Website Team