JF
Jean-Louis Frey

1 reviews | Active since Oct 2025

22 Oct 2025, 11:07

Vodacom Customer Verification Process email not OK.

I have been a Vodacom customer since the first days of cell phones in SA. Satisfaction has been at different levels but mainly acceptable. (Your App is not great, your customer feedback and assistance is generally inexistant, luckily there are some very experienced consultants in some of the Vodacom shops which can help!) I am commenting on the latest "Vodacom Customer Verification Process" received by email. Really ! Because the sender's email address seems genuine, Do you really think that in the current explosion of ***** and ****s, I would click on a link to verify my email address ? It is not for me to tell you how else you could proceed but honestly, asking me to click on a link ! Ask me to login on my account, maybe..... You can do better !

0
Replies (1)
Vodacom
Vodacom's reply23 Oct 2025, 17:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team