VODACOM CUSTOMER TREATED UNFAIRLY WITH NO ANSWERS

i relocated in April called Vodacom to do my relocation had active SR queries and even received an installation successful email. kept calling to find out when my fibre will be installed.EACH ADVISOR I SPEAK TO HAVE A NEW UNBELIEAVLE STORY FOR ME???? TODAY I CALLED AGAIN SPOKE TO SIYA AND HE AGAIN AGREED THAT THE FIBRE HAS BEEN INSTALLED ALREADY ,WHEN I ASKED WHEN LAST THERE WAS A 'CONNECTION' THERE WAS A DEAD SILENCE. I AM BEING CHARGED EACH MONTH FOR FIBRE SERVICES IVE NEVER EVEN HAD?

I ASK TO ESCALTE THIS AND GET TOLD WE ALL WORKING FROM HOME SO THERES NO WAY POSSIBLE? THIS IS UNACCEPTABLE AS I HAVE NOW CONTACTED RAIN 5G AND THE NEXT DAY THEY PICTHED IM CONNECTED AND HAPPY. VODACOM HAS NOT TREATED A LONG STANDING CUSTOMER FAIRLY...TO TOP ALL THIS TODAY THE 23/08/2021 I RECEIVED A WARNING LETTER TO PAY MY BILL. MY CREDIT FILE HAS BEEN AFFECTED BY THIS ALSO... CAN SOMEONE ADVISE ME WHAT TO DO PLEASE?