VODACOM customer the worst.

Vodacom is the worst service provider I have to deal with. Their consultants have no idea of how their own system operates and customer complaints do not get dealt with or even properly logged. I was not a Vodacom customer. I got a new handset from Vodacom at incredible connection. The phone was faulty three weeks later. I took it the repair center in Alberton. Instead of offering me e new handset, or was told its going to take three weeks for repair. I don't want a new repaired phone. I logged my complain and cancellation request. it was either a complete cancellation or a brand new phone. After three weeks and five consultants, I am asked to mail a copy of the contract to them??? for what purpose? its a standard Vodacom contract, so for what purpose. I will never make that mistake again of doing business with VODACOM