Vodacom customer support useless

My wife broke her new cell SM-A51 . Class was cracked. 31 August I left it for repairs in VODACOMWORD. Next day I got quotation for repair: R 3457.00 (private shops gave me R 2500, but warrant?)) and it takes 1-2 working days (private shops - same day). I answer OK. One week past. I called VODACOM repair complaint center. Nice lady try to help me during another week. She called me and told that my priority N1 and job will be done urgently! Now another week past... I do know what to do! Vodacom customer support important and useless