VODACOM CUSTOMER SUPPORT SUCKS

<p>In May, I was due for an upgrade on my contract with Vodacom and took advantage of this by signing up for an upgrade from my Nokia phone to an iPhone S6. My R1,300.00 contract has a 500 SMS bundle included even though I did not want it. Since getting the phone during the last week of May, I have not been able to send text messages to non-iPhones. I have repeatedly logged calls with the Support Centre and they have done absolutely NOTHING to sort out the problem. Eventually I was told by Vodacom Shop Assistant at the Nicolway Centre in Bryanston that the SIM card was faulty. I was actually asked to pay for a new SIM card! Still no luck with sending text messages to non-iPhones. Recently, about 2 weeks ago, I attempted once again to log a call with Vodacom Support. They agent listened patiently to my string of complaints and then said she would escalate the matter. I received a text message the next day to say that my ticket had been escalated to the Tech Centre for assistance. That was the last I heard! Vodacom you suck! I will find a way to get out of this contract and you can shove your iPhone where the sun does not shine!</p>