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duidelik D

1 reviews | Active since May 2016

27 May 2016, 10:58

Vodacom customer support cannot tell me who or what the "Games Pack" subscription is on my account

<p>I received an SMS from Vocacom stating "Your recurring R55.00 Subscription to Games Pack will be billed on 2016-05-29"</p> <p>I did not subscribe to any such service. I contated customer support with Online Chat. I copy the response verbatim: "I can delete it for you on my side mostly this subscriptions are online like the internet so we cant restrict it from subscribing you."</p> <p> </p> <p>The agent was not able to provide me with any further information about a recurring amount I would be billed for.</p>

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Replies (1)
Vodacom
Vodacom's reply27 May 2016, 12:38
Official
Dear Customer, Thank you for making us aware of your complaint. Please note that a consultant will make contact with you in due course to help with your query. Regards, Vodacom Consumer Website Team