Vodacom customer since 1999, and subscriptions since 2003, and I am absolutely astounded at the recent experience I had with my data line subscription, and customer support

Vodacom customer since 1999, and subscriptions since 2003, and I am absolutely astounded at the recent experience I had with my data line subscription, and customer support. My line fell into arrears, and it has been endless hoops to sort it out. The app wouldn’t work properly, tobi can’t deal with multi-subscription customers nor has a proper support option for arrears, emails bounced, or were acknowledged but never addressed. I spent weeks trying to resolve it, then got messages that the next payment was scheduled to go off, so I mustn’t pay. Meanwhile my line was suspended. I eventually found a phone number to talk to a human being, who was so nice and helped me sort out the arrears. I was promised the line would be reactivated within 2-5 hours. It was only reactivated 4 days later. I lost 94GB of data, that I PAID for. I was also told a supervisor would contact me to talk about the lost data, as I HAD PAID FOR IT. No one ever contacted me.