Vodacom Customer Servive horrific

I am shocked and horrified about Vodacom's no response to almost 2 months to my<br> query logged. I renew my data contract during May and requested not for an open<br> line however they neglected to do so. I also requested to be notified about my<br> data usage to my personal cellphone and it was also not done on time. The poor<br> service of Vodacom resulted that I was charged with a bill of R2460.67. I<br> discovered during September after contacting the call centre that my data was<br> softlocked due to this. I called the call centre numerous times with no<br> success but they instead increased my data. I again logged a query and a<br> promise was made to contact me but nothing happened. After a follow up with<br> the call centre again I was notified that the call was closed with no reason.<br> I logged another call and again promise was made that someone will call me on<br> my personal number to resolve this matter with no success. I had no option to<br> go to the bank with the hope that I will get a much quicker response by<br> cancelling my debit order. Suprisingly I got a call from the accounts<br> department that my account is in arrears. I again explained the same story.<br> Please help me I am really fed-up and hopeless.<br>