1 reviews | Active since Oct 2016

05 Oct 2016, 09:49

Vodacom Customer Services - WHAT CUSTOMER SERVICE?!

<p>I had to cancel three phone contracts with Vodacom before leaving the country and had to pay the premature cancellation fees. Except for the fact that getting that done was ten times more cumbersome than buying a contract phone, I had to deal with all the red tape, as this cannot be done in a branch, so I had to phone - waiting to speak to a CONSULTANT, getting cut off and then not being able to speak to the same CONSULTANT, getting a quote, paying etc, SENDING THROUGH ALL THE NECCESARY PROOF OF PAYMENTS. When I received my final bill, it has come to my attention that I was overcharged! >R2700! That was in mid July. I am being sent from pillar to post first by ********** and now by ********** I have sent through all the necessary proof of payments, but now I am just not hearing anything from them. How can I get my money back!????</p>

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Replies (4)
Vodacom
Vodacom's reply05 Oct 2016, 10:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update05 Oct 2016, 11:04
Reviewer Update

I have once again received a very quick response! FROM THE AUTOMATED RESPONSE!

Lets see when I actually get to deal with an actual person andd not a computer generated response.

's update13 Oct 2016, 12:38
Reviewer Update

The joke is on me apparently. I got an email with an apology from "Luigi", a Vodacom Senior Consulant and it was again requested that I send through all the documents and proof of payments. That was 7 days ago.

Guess what?!

NOTHING! Not a reference number, not a reply to say that it is being inverstigated or that my money will be paid back to me. NOTHING!

VODACOM - YOU ARE THE WORST.

I will now start phase 2 of taking further action

's update14 Oct 2016, 18:41
Reviewer Update

The waiting continues - not a single response to date