Vodacom customer services pathetic

I am absolutely disgusted with the level of service received from Vodacom. Contacted the online team on 05 March to apply for a data contract and application was approved immediately. I was advised that I will receive an sms which I need to respond in order to confirm the order and a consultant will be in contact with me regarding the delivery of my device. Within an hour or so of receiving an email confirmation I responded advising my wish to cancel this data deal as my company opted to pay for this directly and also wanted a bigger package. I immediately responded to the email received advising customer care to cancel this deal. In the interim I received an sms advising to respond - 1 to confirm 2 to change deal or 3 to reject. Chose option 3 and response saying invalid response. Tried again and says a consultant will be in touch with you regarding this as this option is invalid. In the interim the customer care department (Xolelwa Mapaqa) sends email advising you need to go back to online cancellation department. You hold on for hours and still no response on that contact number. Sent another email to customer services advising cannot get hold of the online team and for them to assist and was sent the same response by Xolwlwa Mapaqa again to contact the online team. On 06 March received an sms saying the order was invoiced and package on its way to courier company. Sent an email to the email address ********** as per the sms. Received an automated response that someone will contact you shortly. On 07 March 2019 I then sent the 3rd email showing customer services print screen of my sms showing the deal was rejected and advised regarding my plight on trying to get hold of this department and received the same response via email from Kabelo Mogorosi to contact the after sales division. On morning of 08 March I contacted this department and was advised they cannot assist and put me on hold indefinitely with no response. Tried numerous times to contact the online team again and received no response or satisfaction. which I did and was advised they cannot assist and to hold for the correct department. Again, you are left holding on the line with no one coming back to you or courtesy to say agents are busy and line cuts off. On 08 March received an sms and email advising the courier is on its way. I managed to contact the courier company abd cancel the delivery but was advised that we need to contact the online team in order for them to stop the billing. To my disgust I have tried again getting hold of customer care, online team and customer services number and no satisfaction.

When applying for new application or upgrade it is amazing that you can get a response immediately but in the event of query you are thrown from pillow to post at Vodacom and no customer satisfaction.