Vodacom customer service's is not good

I have been trying to contact vodacom customer services and they've been offline and their thing has been telling me that it's busy since Monday and today it's Saturday thing has been busy can't even contact them you can't talk to them so I just bought three gigs of data and I can't even use it it's not working on my phone when you're trying to contact them they're not answering their phone they're telling you that they are busy and you must talk to the Toby thing