Vodacom customer services is like a robot

We always try and give companies the credit that is due, but today I am unable to do that. My cell phone contract is paid monthly by EFT between 25th and last day of the month. I always check the statement to ensure I pay what is due. Every month I also check my credit score via Clear Score. Today I noticed 6 write ups from Vodacom that my account is paid late between March to August. When I verified the detailed statement from Vodacom, nothing shows as arrears. The payments were verified on my banking app too. Next is to email Vodacom with proof and ask they remove the write up on Clear Score. Responce - This function is now performed by TOBI. #ANGRY. Then I call the client call center on 135. 1ste call, a consultant, she said she will look into it I must hold. 38 minutes later I cut the call. So, I try again. and after verification, the call is cut. Because I need to resolve this issue, I call again. and no surprise, after verification the call is cut again!! Calling *** - legal and collections, and typing in my ID nr, I am advised that I am not listed and the call is cut. Yes, because my account is paid to date. So, TOBI can only answer "generic" questions. Emails to Vodacom is no longer in use and telephone calls of about an hour has me nowhere near the resolution of my enquiry! I now need Vodacom to write to ITC to remove any records that my account has 6 late payment entries. Then a consultant calls me back. With a fairly cheeky attitude, asked me if I cut the call. Yes, as it was dead quiet and I can't be on the phone for almost 40 minutes. So while Vodacom staff is investigating, I wait again and after 8 minute the Vodacom call to me is disconnected.... I am sure the consultant will call back. but my point is if this unnecessary write up was not done, all these calls and frustration would be avoided.