Vodacom Customer services and upgrades departments are useless.

Vodacom phoned me on the 24th of July, offering me an upgrade on my contract, to which I automatically declined due to there always being a monthly subscription increase, after I was assured there was no monthly subscription increase and a better deal I heard the lady out and accepted the upgrade but not after confirming numerous times there would be no increase in monthly subscription, even going so far as stating my current monthly subscription. On Monday 26th July another lady phoned me to confirm I had accepted the upgrade, she ran through the new package and the new monthly subscription, guess what? There was an increase! I stopped her and told her I was told no increase. She said they'd have to get the recording from Sat 24th and she would get back to me. She never did. 14th August they send me a bill for the new subscription. I emailed them about them not getting back to me and 16th August they phone me promising to attend to my query. They fall silent for a week, I get sms saying someone will phone me, nobody does, I email again, they phone saying they're still working on it. Week goes by and they're silent. Then I get sms on 26th August saying my query has been resolved which is news to me as vodacom couldn't be bothered to phone me or keep me updated. Starting to think I've reached the end of what has been a long road with Vodacom.