MH
Mathilda H
1 reviews | Active since Dec 2012
17 Sept 2018, 11:41
Vodacom Customer Services
I phoned Vodacom on ********** on 13 September 2018 regarding our contracts. We have 5 at this stage in the name of JS Henning. Main no **********
My husband cancelled two contracts, then we realised they cancelled the incorrect contracts. Thereafter they advised it was accounts dept who made the mistake. We phoned them and they advised it was not on their side. We also requested our debit order to be moved to the 4th of each month, they did not do the collection and the lady advised me that the payment will be deducted on 4 October, a double payment.
We went into Vodacom Vanderbijlpark, there the lady phoned again to find out about the contracts, my husband once again spoke to them.
Today our phones are disconnected due to non payment. This after we have contacted them on the 13th where we then also requested if we can make a payment. She said it is no necessary as they will deduct twice this month.
Please note that we will make sure all our family and friends will no longer make use of Vodacom. And we will definitely cancel ALL our contracts.
I have never in my life experienced such bad services from anyone.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
17 Sept 2018, 11:52Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Sept 2018, 11:52
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
MH
Mathilda H's updateReviewer Update
18 Sept 2018, 08:54This is the last straw. I paid my account yester before 13:00. They advised it will be on between 2 and 5 hours. It is still off, this morning they said 3 working days. It was not even our fault. Disgusting I will take this to the newspapers as well.
MH
Mathilda H's update18 Sept 2018, 08:54
Reviewer Update
This is the last straw. I paid my account yester before 13:00. They advised it will be on between 2 and 5 hours. It is still off, this morning they said 3 working days. It was not even our fault. Disgusting I will take this to the newspapers as well.
MH
Mathilda H's updateReviewer Update
19 Sept 2018, 11:11Yet another day later no response again. If I look at all the comments it looks like Vodacom does not give feedback or try to rectify mistakes. This is day 3 and my phone is still of. Vodacom please note the have a look a the newspapers as well
MH
Mathilda H's update19 Sept 2018, 11:11
Reviewer Update
Yet another day later no response again. If I look at all the comments it looks like Vodacom does not give feedback or try to rectify mistakes. This is day 3 and my phone is still of. Vodacom please note the have a look a the newspapers as well
Vodacom's replyOfficial
19 Sept 2018, 13:28Dear Mathilda,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Ashwin Abdurahman
Consumer Website Team(SA)
Best regards,
Vodacom's reply19 Sept 2018, 13:28
Official
Dear Mathilda,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Ashwin Abdurahman
Consumer Website Team(SA)
Best regards,
MH
Mathilda H's updateReviewer Update
08 Oct 2018, 08:36An we are back again. Vodacom again did not put through the debit order FAULT ON THEIR SIDE. Secondly the contracts which had to be cancelled is still part of our payment of R1 700, which is incorrect as two contract were cancelled. Second month we are battling. Last month it took us more than a week to sort out the problem, still this month same occurs.
THIS IS REALLY UNACCEPTABLE, BEELD NEWS PAPER HERE WE COME
MH
Mathilda H's update08 Oct 2018, 08:36
Reviewer Update
An we are back again. Vodacom again did not put through the debit order FAULT ON THEIR SIDE. Secondly the contracts which had to be cancelled is still part of our payment of R1 700, which is incorrect as two contract were cancelled. Second month we are battling. Last month it took us more than a week to sort out the problem, still this month same occurs.
THIS IS REALLY UNACCEPTABLE, BEELD NEWS PAPER HERE WE COME