EH
Edward H
1 reviews | Active since Apr 2024
26 Apr 2024, 18:02
Vodacom Customer Services
I'm so disappointed in Vodacom Customer Services. I've been trying for the last few months to get them to clear my name. Not only did Vodacom upgrade my contract without my permission, they double charged me for months for said upgrades. And when I stop the unauthorized services, they blacklisted me, and red-flagged my name at the credit bureau. In the meantime I've paid the arrears, incurred when I stopped the account, and brought the account up to date. Vodacom needs to get with the program and get my name cleared. This is no small matter, it affects all my future credit movements.
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Replies (1)Vodacom's replyOfficial
27 Apr 2024, 11:22Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Apr 2024, 11:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
