Vodacom Customer Service/Billings - Worst service ever

Our internet has been off for 2 and half days now, initially, we thought it was due to load-shedding but turns out that they suspended our account! We called their call centre and as usual with Vodacom, you go through their entire call centre before you get some real assistance (actually if any) so obviously we totally upset because we not behind on any payments and I run through my statement with them and still no help. Turns out the arrears we are being billed are due to their stupidity and ignorance! How do you bill a customer for products they do not have and also increase their line speed without their consent? Uhm sounds like a bit of ***** hey!!! Vodacom you suck and you need to employ people with intellect and some brain cells. Our issue has still not been resolved and we are told to wait between 7 and 14 working days for them to investigate an error made on their side. To top it off the agent dropped the call without saying goodbye or having a nice day like really is this the calibre of Vodacom's employees??????