LS
Lizelle S
1 reviews | Active since Mar 2019
18 Mar 2019, 10:39
Vodacom Customer Service WORST EXPERIENCE EVER - EMPTY PROMISES & LIES
Vodacom South Africa - WORST SERVICE EVER!!!! I've been trying to upgrade for 2 WEEKS!!! Every time I phone in they have a new reason for not sending my upgrade to RAM - I've tried being patient, I've begged and was just now hung up on by the Call Centre!!! What on God's green earth should I do to get the damn phone upgraded and delivered????!!! Online Chat also not working!! #vodacomsapatheticserviceEVER #vodacomsarudecallcentreagents #vodacomsaemptypromisesfor2weeks #vodacomsanextdaydeliveryNOT
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Replies (2)
Vodacom's replyOfficial
18 Mar 2019, 12:31 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Mar 2019, 12:31
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
22 Mar 2019, 11:11 Dear Lizelle
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further
Vodacom Consumer Website Team
Vodacom's reply22 Mar 2019, 11:11
Official
Dear Lizelle
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further
Vodacom Consumer Website Team