Vodacom Customer Service worst ever!

<p>I have done an upgrade on my contract which expired end December 2016. I did the upgrade on 22 February 2017 online assuming that by upgrading form a Smart XL pacakge to a Smart L plus before month end will ensure that I am only on the new package frrom March. However when I received my March billing they double charged me! The Smart XL subscription plus the Smart L Plus subscription both on my March billing. I spend an hour on the phone with Customer service yesterday asking an explantion on why the double billing , the first consultant said he doesnt know and will transfer me to upgrades, when I finally got though to the Upgrade Department they said they cant help I must go back to Customer Care, so the last consultant told me sorry it is Vodacom's standard terms and conditions to bill you for both subscriptions! When I asked if I then get the advantage of both subscriptions he said no! So I am paying double and wont get the benefit! I have been with Vodacom for many years and it seems that their Customer Service centre is getting worse! Shouldnt all the people be propertly trained to provide accurate feedback on account queries? I spoke to a Vodacom Shop this morning and they also say it is wrong..I will have to again try and get assistance though Vodacom Accounts....I wonder!! The best of all is our business account is also with Vodacom...i guess it is time for a change!</p>