Vodacom Customer Service, Worse than United Airlines!

<p>I initially had problems terminating my contract with vodacom.</p> <p>My contract had expired but VodaCON did not termiate the service. After several hangups from customer service (111) and compaints to their facebook page, I took to hello peter.</p> <p>Eventually they had my service terminated in NOVEMBER 2016, 3 months after the contract end date had passed.</p> <p> To my surprise come April 2017, 5 months after my contract was terminated I get a message from Burnard Raaff and Associates "You are listed on the credit bureau once account is settled in full we will inform Vodacom to update ITC records"</p> <p>After enquiry it comes out that after 27 months (instead of 24) of direct debit deductions Vodacom didnt do the last direct debit and now have handed me over. </p> <p>1. One of the biggest telecommunication companies in SA could not message me on my number which is still a vodacom number but instead hand me over for collection and have my name listed.</p> <p>2. Vodacom expected me to dream up that I had an amount oweing and that it was to be paid in cash.</p> <p> </p> <p>SHAME ON YOU!!!</p> <p>There is no issue with paying whats due, but to receive this kind of pathetic service, I will definetly not be holding on to a vodacom number and hope current customers dont end up with this same kind of problem.</p> <p> </p> <p> </p> <p> </p>