Vodacom customer service workers are appoling.

Item: Vodacom
Rating: 1
Author: Venesha G

Vodacom customer service workers are appoling. My fiber contract has come to an end and I've been trying over a month to sort out my issues with vodacom and renew my contract on a different package. I spoke to countless employees at vodacom. Who all were extremely rude. They cut me if whilst I was briefing them. Their attitude was bismal and cut the call on me. I had to phone back or was just transfered with no explanation nothing.

One in particular was asabella who was very unpleasant.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

05 Oct 2021, 06:48

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Best regards,

Vodacom's reply05 Oct 2021, 06:48

Official

Best regards,

Vodacom's replyOfficial

05 Oct 2021, 16:16

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per SR***, our records indicate that the Fibre Team made contact and assisted with the query.

Please call *** should you require any further assistance. Regards Consumer Website Team

Best regards,

Vodacom's reply05 Oct 2021, 16:16

Official

Best regards,