1 reviews | Active since Nov 2015
Vodacom customer service won't help me with my upgrade date!
We _my husband & I have not upgraded our contract for years as we didnt see the need to. In Feb;16 someone from Vodacom called us to saying that as we haven't upgraded we can changed our contract to a cheaper one. Which we did. Now we want to upgrade & we can't as our next upgrade is only in Nov 2018, after not upgrading for at least 3-4 years!!! All i want them to do is to enable us to upgrade. But they transfer me from one dept to the next!!! really not helpful at all!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team