Vodacom Customer Service - Upgrades - HORRIBLY DISSAPOINTING & FRUSTRATING!

On the 2nd of May, whilst cancelling one of my contracts, I simultaneously upgraded my other line. Confirmations were to call me to confirm the upgrade and handset. I phoned ********** on the 3rd and 4th of May, both times I was informed that confirmations will take 3 to 5 working days.

On Monday the 7th, without receiving a single call from Vodacom, I phoned the above number again, they then informed me that my upgrade was cancelled as Confirmations failed to contact me. Confirmations did not think to contact me on the line being upgraded, instead they phoned on two numbers which contracts have been cancelled, one of them was cancelled in July 2017. Where is the logic in that? Where is the going the extra mile, the giving a damn.

After speaking to 3 people, I eventually ended up at "Back Office" the gentlemen promised to have my upgrade resubmitted to confirmations and that my contact details have been updated, he stated that confirmations will phone my on the 8th, by 16:00 on the 8th, I've received NO call whatsoever. Another person also confirmed that they will expedite my upgrade to confirmations.

Again, I had to call after Vodacom. I dialed ********** , on my first attempt, after approximately 22 minutes, some rude call centre person placed me on hold and then the line went dead. I phoned AGAIN. I was then told that what the previous two people told me was incorrect and that I have to "Re-Upgrade", this I did.

Today the 9th of May, I AGAIN phoned Vodacom on ********** , the lady informed me that my upgrade was not re-submitted yesterday afternoon.

I have been given the royal run around, from one person to the next person no one is taking my concern to heart, no one seems to want to help, no one cares about the inconvenience which I've endured. No one seem to have taken my frustration seriously.

Today the 9th I finally got a call from "Glenda" at upgrades/cancellations, who seem to care and assist and go the extra mile after every other person I spoke to just did not care. I thank Glenda for really trying to help.

I have spent over an hour on the phone with Vodacom trying to sort this out.

I have never experienced such horrible careless service before.

I'm angry and frustrated and just "gatvol".