Vodacom Customer Service Unacceptable

I've raised a concern wrt a device received, a WIFI - ****le in July 2018. I need my money (monthly payment) reimbursed as stated in my calls, hellopeter complaints and the chat on the Vodacom App. , I have not used this device from July 2018. Still after all these attempts, nothing has been done. Today I phoned once again and to find out that my issue was never logged on the system, ridiculous. So Vodacom can you please assist your customers with their enquiries and issues. From a customer service perspective the rating should be -0.