VODACOM CUSTOMER SERVICE THE WORST

Vodacom customer service is the worst that there can be. If I could rate them in a Minus I would!I have been struggling to get a settlement letter out of them for over 3 x weeks . Spoken to a lot of people at Vodacom legal department even 3 x supervisors they keep on telling me they will escalate it I will receive the letter in 48 hours . This is after 3 weeks waiting and phoning Vodacom. I am busy with a home loan and the bank need it to finalize my loan but Vodacom is absent in every way. But when you owe them you must pay immediat. Where is the fairness in that? but they are very quick to threaten you with putting your name on ITC.