Vodacom customer service sucks

Calling the Vodacom call centre is like calling a government service center. You wait for half an hour before you speak to someone only to be told that they aren’t the correct department to assist... so you wait for another half an hour and the department you are transferred to tells you the same thing ... repeat X5. Then when you ask for a manager, the call conveniently disconnects ... and no one has the courtesy to call you back. You then attempt email communication... receive an auto reply but no one calls back. So your last attempt is to go to a Vodacom store ... and they say you have to call the call center cos they can’t help. As much as you guys don’t want to talk to me, I don’t want to talk to you either but have no choice here cos I’m paying for something I am not receiving.... so can someone at Vodacom please take 5 minutes of your busy day to call me back regarding the incorrect contract that you put me on? I would really appreciate it.