VODACOM CUSTOMER SERVICE SUCKS

I recently upgraded my phone through the Vodacom upgrade centre by calling ********** . The consultant promised me a Nano sim card on delivery of the phone. A few days later the phone arrived and there was no sim card in the box. I called Vodacom customer care numerous times and spoke to various different consultants and each one of them told me a different story. I was always promised that I will receive my Sim card the next day, but that day never came. I eventually requested to speak to the manager and was told that he does not speak to customers. What kind of a manger is he? If he doesn’t want to speak to customers and assist them, what is the purpose of his job? He is earning a fat salary, but does not want to help customers. I asked the consultant for his email address and I was told that she has to ask permission first in order for her to give it to me. I demanded that she give me the e mail address but she refused and cut the call. Vodacom should get their customer service in order before they advertise big and offer great deals. At the end of the month Vodacom always go ahead and proceed with their debit order to get their money, but they cannot deliver a simple sim card. I got a phone but cannot use any of the airtime or data that was provided. I WONDER IF I WILL EVER RECEIVE MY SIM CARD IN ORDER FOR ME TO GO AHEAD AND PROCEED WITH MY FREE SIM SWOP AS I WAS PROMISED?????????????