VODACOM CUSTOMER SERVICE STINKS!!!!

Again and still, Vodafone remains in a class of their own in terms of level of incompetence and arrogance! Today is Friday 15 May 2026 On Sunday night, May 10, 2026, a devastating storm hit the Western Cape. Electricity turned off at 10:15 PM and the week has been a nightmare with a storm that returned on Tuesday. Repairs could not be done on the main lines from Stanford and Sir Lowry’s pass. No electricity No Vodacom or MTN reception No Wi-Fi

Electricity return today, Friday 15 May 2026 at 3:45 AM! A nightmare journey of 101.5 hours without any support!

The Vodafone support team based in Johannesburg is obviously unaware of anything happening anywhere in the country and relentlessly try and call at the most obscene times, without even considering the convenience of the moment, to update you on your ticket!

Rooftops blew off solar panels are lying in the street broken trees and branches are all over the roads, and while we are fighting to survive, drenched in rain, putting down sandbags, the persistent Vodacom customer service, want to update you and have a chat about your ticket!

When can I understand if this happens once early in the week?, But I had to turn down three calls while literally, I am hanging onto a security camera blowing away., or just woke up at 9 AM as I’ve been sitting up all night guarding my property because I’m response do not function after two days of no electricity!

What is it with these customer service people from Vodacom that they never ask you: “ IS IT CONVENIENT FOR YOU TO SPEAK RIGHT NOW?”

Maybe in the training of staff could be included a little bit of customer friendly interaction?

Maybe in the training of staff- could be included in awareness of disasters happening in other parts of the country?

Maybe customer server should not only be based in Joburg, as those sitting in Joburg has got no idea what’s happening down in Western Cape!

NEEDLESS TO SAY (ANNOYINGLY) AS IT IS NOT CONVENIENT FOR THE CUSTOMER TO SPEAK: your ticket is closed!!!!!!!!!!!!

“ Thank you for your support. Your query with ref number 5-361******* has been closed. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom‘

The Johannesburg customer service staff must have a hell of a productivity!!!!! They communicate when they communicate AND WHEN THEY WANT TO COMMUNICATE!!!!

If is not convenient to the customer - ***** THE CUSTOMER, JUST CLOSE THE TICKET!!!!

I honestly have learned to dislike Vodacom

MY DATA HAS BEEN LOST/WIPED/DELETED without reason! Why can a written explanation not be provided on email? Why can a customer not study the explanation at the leisure or when email access returns to the region?

The attitude of Vodacom staff at customer service really stinks! I guess the ticket is closed and my data is lost in the big black hole at Vodacom and a customer could just forget about getting any justice or answers!