DS
Dhiren S
1 reviews | Active since Mar 2018
14 May 2020, 12:12
VODACOM customer service stinks - 32 minutes holding!!
hi Vodacom and concerned users
Here we go again - vodacom customer service sucks!! i took out a fibre deal online and within minutes i receive an email with a welcome attachment and that i "friendly agent will call you soon". waited for 48hrs no call, of cause. Thereafter called the customer care line and held for 32 minutes!!! what kind of service is this? we are looking for assistance with one of your products but you have idiots in your call center that transfer me from pillar to post! do you guys not want sales???
honestly Vodacom prides themselves as the best covered network in SA and the most expensive but you should mention please expect **** service when you join us.
the ref is - ***
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
14 May 2020, 13:48 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 May 2020, 13:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DS
Dhiren S's updateReviewer Update
15 May 2020, 10:39Hi Vodacom
thank you, Thank you, Thank you! awesome stuff - please acknowledge Brendin Naidoo he is a true assist to your team. Has vibrant energy and positive helping attitude. WE NEED MORE LIKE HIM!!
Thanks again Vodacom this is what i call service now ! :D
thank you, Thank you, Thank you! awesome stuff - please acknowledge Brendin Naidoo he is a true assist to your team. Has vibrant energy and positive helping attitude. WE NEED MORE LIKE HIM!!
Thanks again Vodacom this is what i call service now ! :D
DS
Dhiren S's update15 May 2020, 10:39
Reviewer Update
Hi Vodacom
thank you, Thank you, Thank you! awesome stuff - please acknowledge Brendin Naidoo he is a true assist to your team. Has vibrant energy and positive helping attitude. WE NEED MORE LIKE HIM!!
Thanks again Vodacom this is what i call service now ! :D
thank you, Thank you, Thank you! awesome stuff - please acknowledge Brendin Naidoo he is a true assist to your team. Has vibrant energy and positive helping attitude. WE NEED MORE LIKE HIM!!
Thanks again Vodacom this is what i call service now ! :D
Vodacom's replyOfficial
19 May 2020, 13:33Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply19 May 2020, 13:33
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team