Vodacom customer service stinks

A service called Vodacom Live was added to my account with no authority, I never asked for the service or even know what the service consists of. How I found this out was I was debited more than what I usually pay each month this is what raised the flag, I contacted Vodacom accounts department which quickly credited me the R209.95 for Vodacom Live (January 2018 Invoice debit date 3 February 2018) and the service I never asked for was cancelled. The call center agent assured me that I would be contacted in the next two working days to arrange the money to be credited back into my bank account that never happened. With that I received a Invoice for February 2018 with Vodacom Live still attached to the amount of R279.94, I have now been debited for February 2018 on the 30th March 2018, I did receive reference numbers for the two calls I made to Vodacom customer care but nothing was done at all to rectify the two issues it seems like the call service agents are just plain useless and don't know there jobs at all. This led me to go down to a Vodacom customer care center which could not help me and just pushed me out the store with phone in hand and a call center number to phone. To date Vodacom Owes me R209.95 January Vodacom Live + R279.94 February Vodacom Live = R489.89 in which I do not want it credited to my Vodacom account it must be payed back into my bank account.