Vodacom Customer Service Shambles

I think that Vodacom is in shambles at the moment. 2 times last month I logged a call because I could not purchase data, talk time, or anything for that matter. On both occasions, I was informed that the matter will be resolved in 48 hrs. Neither time that happened. When I eventually made a third attempt to getting the matter resolved, after waiting for over 30 minutes, I was informed that my limit had been unilaterally amended. In the meantime, I was "offered" 1 GB data and some talk minutes for my daughter's subordinate number (for who I initially wanted to purchase initially). Come billing time, BOOM, that "offer" was put into my bill. And not only that, it is now a recurring charge. Will they go so low to rob customers this way. I made a query on the matter, I am informed by their not so usually clued up customer service agents "It is the system". I would actively encourage customers to review their relationship with Vodacom.