Vodacom customer service - Pathetic

Vodacom customer service is pathetic!

On the 10th of April I queried the following:

"I sent my iPhone in for repairs as it was showing me black screen when I switched it on. I sent it in on the 20th of March at the in Vodacom Cresta and to date my phone is still not repaired. I then received a call from Vodacom Cresta yesterday notifying me that the Vodacom Repairs center cannot fix the phone where they further then told me I should take it to Vodacom Clearwater Mall where I signed my contract to be repaired as the screen is faulty - this does not make any sense to me. This customer service is so poor, I currently have 3 contracts with Vodacom and I have been a loyal customer for the past 10 years and you cannot even fix my phone that is currently under warranty and it is not even a year old but they are so quick to sell me a contract with a phone that does not even last a year. I have not collected my phone as of yet from Vodacom Cresta and I cannot wait another 3 weeks for my phone to be fixed.

Kindly advice further as I am not going to go collect my phone at Cresta to take it to Vodacom Clearwater where the same processes should be followed.

My reference number is ********** 5 from Vodacom Repairs."

Response from Vodacom 10th of April :

"Good day Darryl Moolman

On behalf of Vodacom, kindly accept our sincere apology for the manner in which your enquiry was dealt with and for any inconvenience caused.

To best assist & advise you kindly contact Vodacom's Repair Head Office on the following number ********** (tollfree from a Vodacom sim).

Alternately you can forward an email to **********

I then emailed them at ********** with no response as well contacted Cresta Vodacom where I was put on hold 2 times after phoning them, I then I contacted ********** where I spoke to Sherley and she said Vodacom can't fix my phone because the screen has been fixed by a 3rd party and they cannot fix my phone, that does not make sense to me as I have never repaired the phone before, I just want my phone fixed.

I will be cancelling all my contracts and taking this further.

Darryl.