Vodacom Customer Service on Holiday

I sent my new Sony Xperia Z5 in for repairs (screen replacement) and received the following msges in sequence:<br> <br> 10 December - job number ***1 has been booked in and will be sent to the nearest repair centre.<br> <br> 23 December - device was received at Cresta Repair Centre. <br> 23 December - Device sent for higher level repair at advanced Repair Centre.<br> ***9 Business days to get a phone from Killarney Branch to Cresta(did they use snail mail to deliver?)<br> <br> 28 December - Device received at Advanced repair centre<br> 28 December - Device in assessment process<br> <br> 4 Jan - Device currently in the repair process (telling me that someone is actually working on my phone)<br> <br> 18 Jan - Device has been booked in at Cresta repair centre<br> 18 Jan - Device currently in assessment process<br> 18 Jan - Device currently in quality assessment process<br> <br> I contacted the Killarney branch on 14 January to find out why this has taken so long and the person I spoke to tells me I must remember it was holiday season(this holiday season having a whopping 3 public holidays which tells me Vodacom's customer service went away for December as well)<br> <br> Can someone senior please call me to explain this situation.