YP
Yolandi P

1 reviews | Active since Jul 2024

21 Oct 2025, 11:30

Vodacom Customer Service NOT RECOMMENDED

I actually do not even want to give a star as they are so totally unprofessional. I tried the online chat and after 15 minutes a Sanele connected asked all my details and ended the chat. I phoned the customer care line eventually got to an agent that in between me holding trying to find out the process to port my number from Telkom she decides to chat with her colleague in some African language...so rude...eventually she said she can't help and I must phone another number. Phoned the number and well well well surprise this number is not available ***). What a bunch of **** you are a tech company and suppose to be on the ball. I am not happy at all that I moved to Vodacom. *********** to say the least

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Replies (1)
Vodacom
Vodacom's reply21 Oct 2025, 15:11
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team