AO
Adrienne O
1 reviews | Active since Jan 2021
30 Jan 2021, 10:03
Vodacom customer service not acceptable
Cancelled my contract on 07 Dec with a call centre agent, as we have immigrated to the UK. Today in true form Vodacom take off R453.74 off my account. This is poor customer service considering we have been with them for years. To top it off their online service is shocking. Don't revert me to calling another no. Due to the fact they are busy. I expect an urgent response and reversal of payment post haste
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Vodacom's replyOfficial
30 Jan 2021, 12:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Jan 2021, 12:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team