Vodacom Customer Service - NOT

I have been struggling for weeks, or to be more precise, from 3 September 2018.

They phoned asked if i want to upgrade the week before. i did the upgrade on the telephone, then on that Monday 3 September 2018, i phoned to cancel the delivery as i wanted to choose a different device.

i was told to cancel the delivery by not taking it when the device arrives, which i did. i then had to phone again to hear what the status is on my upgrade just to be informed that it was not cancelled.

I was then referred to a different department. Then they said that it was not cancelled and they will do it know and then it will take two working days to reflect.

now today weeks later, i get a phone call saying that they want to deliver my device. really?

it was never cancelled!! and i have paid an installment to a contract that i legally requested to be cancelled in more that efficient time. what does this say about Vodacom CPA policies? if they have any?

get your house in order. Someone needs to step up, get this sorted and reimburse me. i am not phoning all these funny numbers or departments anymore!

and get my surname right, according to your records i am still MRS De Beer!!! i have not been MRS De Beer for more that 9 years and yes i have communicated such and have corrected Vodacom on this on numerous occasions.