VODACOM CUSTOMER SERVICE NON EXISTANT

If you are wishing to decide on what internet provider to choose, I would think twice about VODACOM. In March an application to relocate my existing account to a new address in the same street has still not been activated after 4 months. According to Vodacom's customer care agent they cannot help me as they have not received a response after escalating to the activation department, however they are quite happy to continue taking the month fee. After numerous calls on a daily basis I was first advised that they had no documentation, on further calls I was advised that the application had been cancelled and after 4 months was asked to resubmitted the relocation application form. On my last call this morning I was told that they could not give me an answer as customer service were not getting a response from back office "whatever that may be" to be able to give me an informative answer.