Vodacom customer service lacking as usual

Before traveling abroad I activated travel saver for which I received a confirmation SMS. Once overseas I noted half way through my trip that my data bill was growing exponentially. I queried through the Vodacom customer call center and told the service was not active. The Operator then activated the service for me.

Upon my return I contacted Vodacom to investigate and look at applying the travel saver rate retroactively, in an effort to obtain a credit for the now exorbitant data bill. After 5 different calls to 5 different call center agents I eventually got an sms from a Z Ngwevela that I may receive a possible credit. Another 8 calls later to 8 agents nobody could tell me how to contact Z Ngwevela or if I actually will get a credit, how much and how it was calculated.

I have had several agents promise to get back to me but that never happens. I am now frustrated and annoyed. Vodacom your network and systems are good but your call center agents let you down time and time again, they are your weak link! If you wish to be world class then raise your standards when hiring and get competent individuals to work for you. Your quality controls are lacking.